Overview
When a loan application reachesOFFERS_RECEIVED status, the lender has returned one or more credit offers for the customer. You review these offers with the customer and select the one they want to proceed with.
Viewing Offers
Click View on any lead inOFFERS_RECEIVED status to open the offer selection screen.
Each offer card displays:
Lender Details
Lender identity (e.g., Bajaj Finserv, Karnataka Bank) and their credit product name.
Principal & EMI
Approved loan principal amount and projected monthly EMI.
Interest & APR
Annual interest rate and Annual Percentage Rate (APR) including all fees.
Net Disbursal
Actual amount disbursed after deducting processing fees and insurance (if any).
Selecting an Offer
Review Offers with the Customer
Present the available lender offers to the customer. Compare EMIs, interest rates, and net disbursed amounts.
Click Select This Offer
Once the customer has chosen, click Select This Offer on the preferred card. The lead status moves to
OFFER_SELECTED.Offer Comparison Tips
Lower EMI vs. Lower Total Cost
Lower EMI vs. Lower Total Cost
A lower EMI often means a longer tenure and higher total interest paid. Help the customer understand the trade-off between monthly affordability and total cost of the loan.
Check the APR, Not Just the Interest Rate
Check the APR, Not Just the Interest Rate
The APR includes processing fees, insurance premiums, and other charges — it is the true cost of the loan. Always compare APR across offers, not just the headline interest rate.
Net Disbursal Amount
Net Disbursal Amount
The net disbursed amount is what the customer actually receives in their bank account. If processing fees are high, the net disbursal may be significantly less than the approved principal.
After Sanctioning
Once the loan journey completes and the status moves toSANCTIONED, the application detail screen shows:
| Field | Description |
|---|---|
| Disbursed Amount | Final amount credited to the customer’s account |
| Disbursal Date | Date the funds were transferred |
| UTR Reference | Unique Transaction Reference code from the bank transfer |
The UTR reference is the definitive proof of disbursal. Share this with the customer if they need to verify the credit with their bank.