> ## Documentation Index
> Fetch the complete documentation index at: https://docs.easycred.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead Tracking & Applications

> Track all submitted loan applications through their lifecycle — from NEW to SANCTIONED or REJECTED.

## Overview

The **Leads** index shows a filtered, searchable table of all applications submitted through your account. Statuses are projected into **coarse categories** to make reporting across different lender channels consistent and clean.

***

## Lead Status Reference

<AccordionGroup>
  <Accordion title="NEW — Lead captured" icon="circle-dot">
    The lead has been recorded in the EASYCRED database. The system is evaluating lender routing rules.

    **Required action:** None — wait for routing assignment.
  </Accordion>

  <Accordion title="INITIATED — Transmitted to lender" icon="send">
    The lead has been transmitted to the lender's credit check system.

    **Required action:** Awaiting lender validation results.
  </Accordion>

  <Accordion title="LINK_SENT — JusPay loan link dispatched" icon="link">
    For Instant Personal Loan products — an SMS journey link has been sent to the customer's mobile number.

    **Required action:** Direct the customer to complete the steps in the SMS link.
  </Accordion>

  <Accordion title="OFFERS_RECEIVED — Credit offers available" icon="hand-coins">
    One or more lenders have returned credit offers for the customer.

    **Required action:** Review the offers with the customer and select one. See [Lender Offers & Actions](/lender-offers).
  </Accordion>

  <Accordion title="OFFER_SELECTED — Lender offer confirmed" icon="check-circle">
    The customer's chosen lender offer has been confirmed.

    **Required action:** Direct the customer to complete KYC verification.
  </Accordion>

  <Accordion title="KYC_DONE — KYC verified" icon="user-check">
    The customer's identity has been successfully verified by the lender's KYC system.

    **Required action:** Customer must complete eNACH mandate authorization.
  </Accordion>

  <Accordion title="ENACH_DONE — Auto-debit authorized" icon="shield-check">
    The customer has authorized the auto-debit mandate (eNACH) for EMI repayments.

    **Required action:** Customer must eSign the loan agreement.
  </Accordion>

  <Accordion title="ESIGN_DONE — Agreement signed" icon="pen-line">
    The loan agreement has been fully signed by the customer.

    **Required action:** Awaiting final disbursal approval from the lender bank.
  </Accordion>

  <Accordion title="SANCTIONED — Loan disbursed ✓" icon="circle-check">
    The loan has been approved and the funds have been disbursed to the customer's bank account.

    **Result:** A commission entry is automatically generated for this lead.
  </Accordion>

  <Accordion title="REJECTED — Declined by lender" icon="x-circle">
    The lender's credit policy has declined the application.

    **Required action:** Review the applicant's profile and eligibility criteria. Consider re-applying after addressing the issues.
  </Accordion>

  <Accordion title="ABANDONED — No activity for 7+ days" icon="clock">
    The customer did not act on the journey link or verification steps for 7 or more days.

    **Required action:** Re-engage the customer to restart or reapply.
  </Accordion>
</AccordionGroup>

***

## Status Flow Diagram

```text theme={null}
NEW
 └── INITIATED
      └── LINK_SENT ──────────────────────┐
      └── OFFERS_RECEIVED                 │
           └── OFFER_SELECTED             │
                └── KYC_DONE             │
                     └── ENACH_DONE      │
                          └── ESIGN_DONE  │
                               └── SANCTIONED ✓
                    (any point)
                    └── REJECTED ✗
                    └── ABANDONED ✗
```

***

## Filtering & Searching Leads

The Leads table supports filtering by:

| Filter         | Description                              |
| -------------- | ---------------------------------------- |
| **Status**     | Filter by any coarse status              |
| **Date Range** | Submission date window                   |
| **Loan Type**  | Personal, Gold, Business, etc.           |
| **Search**     | Customer name, mobile, or application ID |

***

## Application Details View

Clicking **View** on any lead opens the full application detail screen showing:

* Customer profile summary (no raw PII — partially masked)
* Complete status timeline with timestamps
* Lender offers (if any)
* Disbursal details (if `SANCTIONED`) — including disbursed amount, date, and **UTR reference code**
* Commission entry linked to this application